Name: Frappe Helpdesk
Brand: Tridots Tech
Availability: InStock

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Helpdesk

Support Made Simple, Your Way.

Reimagine Customer Support with a Helpdesk that works your way.

From ticket chaos to clarity—Tridots tech tailors frappe Helpdesk to fit your workflow, automate the busy work, and empower your team and customers alike.

Unified Ticket Queue

Agent Assignment & Prioritization

Conversation History

Built-In Automation

Get Started

Lets personalize your support system

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Frappe

Frappe Helpdesk

Support Made Simple, Your Way.

Frappe Helpdesk Implementation &

Customization Services

Transform customer support with Frappe Helpdesk, an open-source ticket management system that helps businesses automate support operations, manage customer requests, and improve response times.

Get Started

Let's Personalize Your Support System

Unified Ticket Queue

Agent Assignment & Prioritization

Complete Conversation History

Built-In Automation

Frappe HR SVG Animation

Home

Frappe

Helpdesk

Support Made Simple, Your Way.

Reimagine Customer Support with a Helpdesk that works your way.

From ticket chaos to clarity—Tridots tech tailors frappe Helpdesk to fit your workflow, automate the busy work, and empower your team and customers alike.

Get Started

Lets personalize your support system

Helpdesk

Unified Ticket Queue

Agent Assignment & Prioritization

Conversation History

Built-In Automation

Frappe & ERPNext Integration

Frappe Helpdesk Software

A Helpdesk is your team's command center for handling customer questions and issues —all in one place. Instead of managing support requests across emails, chats, and forms, every customer ticket lands in a unified helpdesk queue, ensuring nothing gets missed.

Feature Highlights

Ticket Management

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Capture, organize, and manage support tickets from email, web forms, and customer portals with complete ticket history.

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One Queue for All Tickets

Conversations stay in one place

Split and Merge Tickets

Save Time with Canned Responses

Service Level Agreement

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Set service level agreements (SLAs), monitor response times, and receive proactive alerts before deadlines are missed.

Set SLA Rules Based on the Ticket

Track What’s Due and When

Get Notified Before Deadlines Slip

Assignment Rules

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Automatically assign support tickets based on priority, team expertise, workload, or escalation rules.

Assign Based on Rules

Flexible Assignment Options

Handle Escalations Smoothly

Customer Self-Service

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Empower customers with a self-service portal, knowledge base, and real-time ticket tracking.

Raise and Track Tickets from the Portal

Help Articles That Reduce Tickets

Customization & Controls

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Flexibility to manage tickets, workflows, and responses your way.

Add Custom Fields

Create Custom Views

Smart Ticket Automation

Insights & Reporting

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Monitor support team performance with real-time dashboards, SLA reports, ticket analytics, and custom reporting tools.

Understand Performance at a Glance

Create Custom Reports and Drill-Down Dashboards

Mobile Helpdesk Access (PWA)

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Use Support Desk like a mobile app directly from your browser.

Progressive Web App (PWA)

FAQ'S

Common Questions & Answers

Get the clarity you need with these commonly asked questions.

What is Frappe Helpdesk?

Frappe Helpdesk is an open-source helpdesk software that helps businesses manage customer support tickets, service requests, and customer communications from a single platform. It centralizes support operations, improves response times, and provides complete visibility into every customer interaction.

Can Frappe Helpdesk automate ticket management?

Yes. Frappe Helpdesk includes ticket automation features such as automatic ticket assignment, SLA-based escalations, priority management, email notifications, and workflow automation. This helps support teams reduce manual work and resolve issues faster.

Does Frappe Helpdesk support SLA tracking?

Yes. Frappe Helpdesk allows businesses to define Service Level Agreements (SLAs) for response and resolution times. The system automatically tracks deadlines, sends alerts, and helps teams maintain support performance standards.

Can customers raise and track support tickets online?

Yes. Frappe Helpdesk includes a self-service customer portal where users can create support tickets, track ticket status, view updates, and access knowledge base articles without contacting support agents directly.

Can Frappe Helpdesk be customized for our business process?

Absolutely. Frappe Helpdesk is highly customizable. Businesses can create custom ticket workflows, fields, statuses, assignment rules, forms, and dashboards to match their unique customer support requirements.

Does Frappe Helpdesk integrate with ERPNext?

Yes. Frappe Helpdesk integrates seamlessly with ERPNext, allowing support teams to access customer, sales, project, and service information from a single platform. This improves collaboration and speeds up issue resolution.

Will it integrate with our existing tools?

Yes! Frappe Helpdesk syncs with email, chat, CRM, and more—no data silos.

Do you offer ongoing support?

Yes! We provide training, troubleshooting, and scaling as your business grows.