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Insights & Reporting

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Insights & Reporting

Access real-time dashboards, custom reports, and drill-down analytics for performance tracking.

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Understand Performance at a Glance

Create Custom Reports and Drill-Down Dashboards

FeaTURES overview

Insights & Reporting

Improving support is impossible without visibility. Dashboards and reports let you track ticket load, SLA compliance, and team performance, helping you spot issues early and make informed decisions.

Understand Performance at a Glance

Create Custom Reports and Drill-Down Dashboards

Understand Performance at a Glance

Monitor support operations in real time with built-in dashboards.

Track key metrics such as open vs. closed tickets, SLA breaches, team performance, and resolution times.

Identify delays and pinpoint tickets that take the longest to resolve.
Make informed decisions to enhance overall support efficiency.
Add chapters and lessons

Create Custom Reports and Drill-Down Dashboards

Build custom reports and dashboards without writing any code.

Combine data from multiple tables such as tickets, agents, and SLAs.
Apply filters and create visual charts — bar, line, donut, table, and more.
Drill down into specific segments with a click, share reports, or schedule them for regular delivery to keep the team informed.
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